Refunds and Returns Policy
Effective Date: April 20, 2024
Welcome to DadDrinks.com (referred to herein as “Dad Drinks,” “we,” “us,” or “our”). We want to ensure your complete satisfaction with every purchase you make from us. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refunds and Returns Policy carefully to understand your options.
1. Returns Eligibility We accept returns for items that meet the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- The return request must be initiated within 30 days of the purchase date.
- Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
2. Initiation of Returns To initiate a return, please contact our customer support team at [email protected]. Please provide your order number and a brief explanation of the reason for the return. Our team will provide you with instructions on how to proceed with the return.
3. Return Shipping Customers are responsible for the cost of return shipping unless the item is defective or damaged upon receipt. We recommend using a trackable shipping service and purchasing shipping insurance for items of significant value.
4. Refunds Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to appear on your credit card statement, depending on your financial institution.
5. Exchanges If you wish to exchange an item for a different size, color, or style, please contact our customer support team at [email protected] to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item according to our refund policy.
6. Damaged or Defective Items In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.
7. Contact Information If you have any questions or concerns about our Refunds and Returns Policy, please contact us at: Dad Drinks 8735 DUNWOODY PLACE STE N, ATLANTA, GA, 30350 Email: [email protected]
8. Changes to this Policy We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site. We encourage you to review this Policy periodically for updates.
Thank you for shopping at DadDrinks.com! We appreciate your business and strive to provide you with exceptional customer service.